At GS Brown, looking after our customers goes beyond the build – it’s at the heart of everything we do. We’re with you every step of the way – from flexible purchase options and helpful incentives to in-house craftsmanship and trusted warranties. At GS Brown, we build more than homes – we build peace of mind.
Our impeccable after sales service is unparalleled in the industry, with a dedicated customer care team and site managers available to ensure your total satisfaction throughout our warranty period. Experience a thorough home demonstration a week before completion and receive ongoing support for 2 years after moving in.
All of our homes come with a 2 year GS Brown Construction warranty period and a 10 year NHBC warranty. Our site managers and directors personally check over each home before handover to ensure quality and satisfaction. You will receive leaflets at handover on what to expect with your new home during its settling period, but our team will be there to support you through the warranty period to help you with any uncertainties.
The Code is designed to help you understand what levels of service to expect from your builder, feel fully informed about your purchase and know your consumer rights before and after you move in. In the unlikely event that problems arise, a speedy, free dispute resolution scheme is available to deal with complaints about breaches of the Code. Our commitment to The Code ensures that you are fully informed and empowered throughout the home buying process. Trust us to deliver the dream home you deserve.
The day has come for you to move into your new home, once the funds have been received from your solicitor. Our Sales Advisor will meet you at your new home, take meter readings, and handover your keys, you will receive a GS Brown handover folder which includes:
After you have been in your home for 6 months, we will send you a maintenance letter through the post asking you to detail any defects you would like us to take care of after you have settled into your new home for your satisfaction.
The GS Brown 2-year warranty period ensures that you are covered for any defects within your home for 2 years after completion. If you encounter any issues during this time, please reach out to Customer Care for any necessary works in your home. We want to make sure you are fully informed about what is covered under your warranty, which is why we provide you with an easy guide at handover. This guide will help you navigate through any questions or concerns you may have regarding your warranty coverage. Your satisfaction and peace of mind are our top priorities, and we are committed to providing you with exceptional service every step of the way.
Once your beautiful home is finished, we will ensure that you receive an NHBC certificate, giving you peace of mind that your new home meets all the necessary standards. Not only does this certificate guarantee the quality of your home, but it also covers the structural integrity for a decade starting from the day you get your keys. So, rest assured that you can enjoy your new home with the reassurance that it’s well-protected for many years to come.
